DEFINE

We start by defining the opportunity – this means gaining a deep understanding of the needs through a comprehensive needs assessment, identifying the organizational metrics/KPIs affected by the opportunity, and creating an impact map to visualize the interrelatedness of project components (e.g., interrelated skills, cross-functional implications, operational and organizational measures.).

At this stage, we go broad and deep to understand the opportunity and its implications from the perspective of the total organization. We ask the hard questions and move beyond just the immediate opportunities so that our solutions tackle the root cause.

 

DESIGN

The total solution is designed directly from the needs assessment. The solution might include learning and other programming, support/structural recommendations, individual and/or team coaching; and always, always includes measurement.

We start with the end in mind and reverse-engineer our solutions from the desired impact – this means prioritizing what happens in the field and on the job, sustaining learning and change, and making design choices from there.

 

DELIVER

Our solutions are customized and the exact steps we take to deliver on those solutions depends on the needs of the client. Do you want a partner who does it all? Do you want to collaborate and build capability along the way? Do you want to tag-team a solution and have more ownership of the outcome? YOUR definition of success is ours, and it determines the way we partner.

No matter the level of ownership, we are fully invested and available to you throughout the total implementation. Our solutions are about manifesting long-term, value-generating change in your organization; and we plan to be in it for the long-haul.

 

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